1. Shipping Policy
- Orders are processed within 24 hours of payment.
- We use The Courier Guy for delivery.
- Customers will receive a tracking number via email.
- Estimated delivery time: 2–5 business days (depending on location).
- We are not responsible for courier delays or lost parcels after they have been dispatched.
2. Return & Refund Policy
We want you to love your purchase. If you are unhappy or if your item arrives damaged, you may return it under the following conditions:
Returns
- Returns must be made within 7 days of receiving the order.
- Items must be unused, in their original packaging, and in resalable condition.
- Customers are responsible for return shipping costs unless the item is defective.
Refunds & Replacements
- Once we receive and inspect the returned item, we will process a refund or replacement.
- Refunds are issued via the original payment method.
- If the item is defective or damaged, we will cover the return shipping and offer a full refund or replacement at no cost to you.
3. How to Initiate a Return
To request a return, please contact us at info@simplysheepskin.co.za with your order number and reason for return.